Return Policy

Stealth fire only offers exchange on items which were sent as the wrong size or colour and return on the items that were delivered defective upon delivery. Receipt is required in both cases.

  • Return or exchange can be offered within 15 days of delivery. If any faults in term of wrong size or defect is informed by the customer after 15 days, the item will not be considered valid for return or exchange. (iron gear offers 30 days, 7 days for koyo nd activity sphere)
  • Exchange and return can take upto 4-5 days. (7 days for koyo. 7-10 days for dabs and additional 5 days if through credit/debit card)
  • Sale and clearance items are not subjected to exchange or return.
  • The return or exchange delivery fee and charges will be borne by the customer. It is requested that the customer emails us the detail of the postage paperwork by the shipping company till a representative from our customer service team acknowledges the documents.
  • The item(s) must not be worn, altered or washed. The tags and invoice should be intact with the original packing. If the items seem to have an odour or there are visible signs of wear and tear, items will be returned back to the customer.
  • Undergarment items including socks will not be returned or exchange once received by the customer.
  • If a wrong size is delivered to you:

The customer can reach us through our email or whatsapp with required evidences of purchase and receipt for exchange or return.

 

If a faulty item is delivered to a customer and customer wishes to return or exchange it, a thorough quality inspection will be held by our representative who will be allotted to the customer upon their email or whatsapp message. A picture proof with a detail description of the defect would be required by our team representative. Our team will analyse and evaluate to see if the defect/fault is subject to a return or exchange. The product damaged due to use will not be valid for refund or exchange.

  • The item(s) are responsibility of the customer until they are successfully reached back to the address provided by our team of our warehouse.
  • Exchange value should not exceed the original purchase value.
  • 150 PKR will be extra charge on exchange during the sale days (iron gear policy word to word, should we too?)
  • Shipping costs are non refundable.
  • Shipping costs will not be compensated in the refund or exchange issued amount. They will be treated separately.
  • Exchange will only be one time.
  • Stealth fire reserves the right to reject and return the items requested for refund or exchange if they are not deemed to fit any of our policies.
  • If the refund of the purchase is approved, the amount of the original product value will be made to the customer upon successfully receiving the return parcel by our team.

 

 

 

For further queries about exchanges and returns, please contact us at or email us at our email address.

*Additional limitations may apply.